At USA Network, we strive to provide accurate and helpful information to our viewers. If you have a question, comment or concern regarding USA Network or USANetwork.com, we'd like to hear from you. Please check the F.A.Q. below to make sure your question or concern has not already been addressed. If it hasn't, please proceed to the Contact Us section.


FREQUENTLY ASKED QUESTIONS

FULL EPISODES & VIDEO CONTENT

THE BASICS

For any specific issues with playing Full Episodes on USANetwork.com or the USA Now App, please contact our technical support team at Support@nbctve.zendesk.com

Q. What is USA NOW?
A. USA NOW is a service offered through participating TV providers that allows you to watch full episodes of your favorite USA shows online the day after airing on TV.

Q. What is the cost of this service?
A. This is a free site. It’s an added value to your regular TV subscription through participating television providers.

Q. Where can I access USA NOW?
A. It’s currently available from desktop or laptop browsers. You can also download the USA NOW app on your iPhone, iPad and Xbox One. Support for Android phones, tablets and additional platforms is coming soon, so check back here for details.

Q. Is USA NOW available internationally?
A. This service is only available to customers of participating U.S. TV providers watching in the U.S.

Q. Can I access USA NOW if I am away from home?
A. Yes, you can watch from your desktop or laptop computer, and via the iPhone/iPad app, anywhere in the U.S.

Q. Is there USA NOW content available without a PayTV subscription?
A. You can continue to visit USA Network for show clips, highlights and a limited number of full episodes without a current TV subscription.

Q. How do I verify my TV provider account?
A. If you’re watching on Xbox One, you’ll be prompted with a code to input into a web browser on your desktop, laptop or smart phone to verify your TV account. Simply visit usanetwork.com/activate, enter your Xbox One code, and select your TV provider.  

If you’re watching on desktop or laptop browsers, or via phone or tablet apps, select your TV provider then enter the username and password for your TV account.

If you don't have an online account with your TV provider, or you can't remember your username and password, contact your TV provider to learn more.

Q. Do I have to create a new account?
A. If you already have a username and password from your TV provider, you don’t need to create a new account; just sign in with those credentials. If you haven’t previously registered an account with your TV provider, you’ll need to do so with a valid email address. Contact your TV provider to learn more.

Q. Why isn't my TV provider listed?
A. We’re working to add new TV providers. If you don't see yours, check back soon to see if they’ve been added.

Q. What if I forgot my username and/or password?
A. Most TV providers offer a simple way to retrieve or reset your password. Contact yours to learn more.

FEATURES

Q. How do I find available shows?
A. Once signed in, click Shows in the main menu for available programs. If you're using the Xbox One app, navigate to the “Featured Shows” page, then select the “…” button. Some programs airing on USA are not currently available on this service, but we frequently add new series and episodes, so check back frequently.

Q. Are shows available in HD?
A. Yes.

Q. What do the ratings codes (such as TV-14-DL) on the Schedule mean?
A. They indicate a program’s age-appropriateness and content type. There are two parts after "TV-": An age-based rating, followed by a content descriptor. A summary of the codes we use is provided below; for complete information, visit the TV Parental Guidelines.

Audience age codes: All children (Y), children 7+ (Y7), children 7+ with fantasy violence (Y7-FV), all ages (G), parental guidance suggested (PG), unsuitable for children under 14 (14), unsuitable for children under 17 (MA).

Content codes: Suggestive dialogue (D), coarse or crude language (L), sexual situations (S), violence (V).

Q. Is Closed Captioning Available?
A. We are pleased to offer closed captioning on all full episodes made available online and through our mobile apps. Videos with closed captioning will have a "CC" icon in the player controls. Just tap to enable or disable.

Q. How do I make the Closed Captioning text bigger or change the style?
A. You may customize the display of closed captioning including changing the size, font, color, and styling. These customization options are available by clicking the "CC" icon and then selecting the desired options from the menu.

Q. Who can I contact with questions about Closed Captioning on USA NOW?
A. To report an issue or concern regarding closed captioning on USANetwork.com, contact us at closedcaptioning@usanetwork.com
Please detail your issue or concern by providing the following information:

  • Name of the program
  • Description of the issue (e.g., missing captions on a particular episode, captions cut off, timing is off)
  • Website or application where you viewed the program
  • Approximate time and date that the issue occurred
  • Your name and contact information including mailing address, email and phone number

Written complaints concerning captioning on USA Network programs made available online or through mobile apps may be sent to:

Margaret Tobey
Vice President Regulatory Affairs
NBCUniversal
300 New Jersey Ave. NW
Washington, DC, 20001-2030

Phone: 202-524-6401
Fax: 202-524-6411
IPCComplaints@nbcuni.com (please note this email address is not to be used for any USA Now issues other then Closed Captioning issues. For any technical issues for Full Episodes on USANetwork.com or USANetwork.com,  please contact our technical support team at Support@nbctve.zendesk.com)

Q. How do I find what shows are available on this service?
A. Once you are signed in to the site, you can click on the 'Shows' option in the main menu to browse the list of shows that are available. We are frequently adding new series and episodes to the site, so continue to check back to see if your show has been added.

Q. Why do I not see a particular show that I am looking for on this service?
A. There are some shows that air on USA that are not currently available on this service. We are frequently adding new series and episodes to the site, so continue to check back to see if your show has been added.

Q. Are shows available in HD?
A. Yes

Q. What do the ratings codes (e.g., TV-14-DL) on the Schedule mean?
A. They indicate the age-appropriateness and type of content presented in a program. There are two parts after "TV-": An age-based rating, followed by a content descriptor. A summary of the codes we use is provided below for your convenience. For complete information, visit the TV Parental Guidelines.

Content codes: Suggestive dialogue (D), coarse or crude language (L), sexual situations (S), violence (V).

Audience age codes: All children (Y), children 7+ (Y7), children 7+ with fantasy violence (Y7-FV), all ages (G), parental guidance suggested (PG), unsuitable for children under 14 (14), unsuitable for children under 17 (MA).

TECHNICAL QUESTIONS

Q. What are the system requirements to access USA NOW on my desktop?
A. It’s currently supported on the following Operating Systems:

  • Windows 8.1, Windows 7
  • OS X Mavericks

Q. What web browsers can I use to access USA NOW on my desktop?
A. It’s currently supported on the following browsers:

  • Chrome 10+
  • Safari 7+ - Mac Only
  • Firefox 13+
  • Internet Explorer 10+

Q. Why can’t I play videos when using Google Chrome?
A. If you’re using Google Chrome and have issues playing videos after you log in with your TV provider credentials, you might need to adjust your Privacy settings.

  1. On a PC, select the Customize and Control Google Chrome button at the top right corner of the browser, then select Settings.
    On a Mac, select the Chrome > Preferences from the menu bar at top left.
  2. Scroll to the bottom of the page and select the Show Advanced Setting link.
  3. Select the Content Settings button under Privacy.
  4. Scroll down to Unsandboxed plug-in access and select Allow all sites to use a plug-in to access your computer.
  5. Select Done.
  6. Restart your browser. This will close all open browser windows.
  7. Navigate to http://www.macromedia.com/support/documentation/en/flashplayer/help/sett... manager08.html.
  8. A page will load with a Protected Content Playback Settings panel.
  9. Select the Reset License Files button.
  10. Restart Chrome, navigate to the USA NOW site and log in.

Q. Do I need an active Internet connection to access USA NOW?
A. Yes, a high-speed Internet connection is required to access USA NOW from your desktop or laptop.

Q. Will I need to download and install anything onto my computer to watch USA NOW?
A. If you’re experiencing difficulties playing video, you may need to update your video players and their plug-ins to their most current versions. Make sure you have updated and installed the latest version of Adobe Flash Player.

Q. Why am I getting an error message when browsing with Internet Explorer 9?
A. IE9 is supported, but its Compatibility View feature is not. To fix this, turn off Compatibility View mode:

  1. Select Tools from the Menu bar (If not visible, press Alt on your keyboard) 
  2. Select Compatibility View Settings. A panel will open. Uncheck all 3 options at the bottom of the panel.
  3. Select the Close button to save your changes.
  4. Reload the page.

Q. Why isn't my TV provider login working with Safari for Mac?
A. To fix this, enable cookies:

  1. Select Safari > Preferences from the Menu bar
  2. Select the Privacy tab
  3. Change the Block cookies setting to Never
  4. Reload the page and log in.

Q. Why am I not getting confirmation that my TV provider credentials are authenticated?
A. You will need to enable user cookies. To enable cookies in Chrome:

  1. Go to Chrome Settings by either typing "chrome://settings/" in the browser locator or by selecting on Chrome > Preferences in the Menu bar.
  2. Make sure you’re in the Settings page (see left menu navigation).
  3. Scroll to the bottom of the page and click on the Show Advanced Setting link to open privacy settings.
  4. Under Privacy, select Content Settings.
  5. In the Content Setting screen under the Cookies section, make sure Allow local data to be set is selected and Block third-party cookies and site data is unselected.

Q. Why am I hearing USA Network in Spanish?
A. If you hear Spanish audio on one of our programs (such as WWE Raw), you’ve likely turned on the Second Audio Program (SAP) feature of your television or cable/satellite receiver. To switch back to English, press the SAP button on your remote control, or find the SAP/Language option in your cable/satellite receiver's menu. If you’re not able to resolve the issue, contact your TV provider.


CONTACT US

Before contacting USA Network, please make sure your question or concern is not already in the FAQ.

Also, please note the following:

  • If you are experiencing technical difficulties with USA Network on your television, please contact your TV service provider first to report your concern.
  • It is USA Network's policy not to accept or consider creative materials, ideas, or suggestions other than those we specifically request. Visit our Terms of Service for more information about submissions.
  • We are unable to forward messages directed specifically to USA Network talent.
  • Although we are unable to individually respond to every inquiry due to the high volume of feedback we receive, we value your comments and suggestions.

USA Network provides viewers with five different ways to leave us your feedback:



Full Episodes
For any specific issues with playing Full Episodes on USANetwork.com or the USA Now App, please contact our TVE technical support team at Support@nbctve.zendesk.com



MESSAGE BOARD
Sign up at the USA Network Forum and leave your message, which can be read and replied to by other forum members.



PHONE
Call the NBC switchboard at 212-664-4444, and ask to leave a message on the USA Network Viewer Hotline. Please note that we are not able to return any calls.



POSTAL MAIL
Address your letters to:

USA Network
30 Rockefeller Plaza
21st Floor
New York, NY 10112



E-MAIL

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